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Replace policy

We offer the best products at wholesale prices. We inspect and pack all our orders with care. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll gladly replace them, at no charge and/or hassle.

If in case there is defect or damage to the electronic parts of the products, we will replace the parts for you or help you fix the issue, within 30 days of your purchase. But this does not apply or include any of the consumable parts such as, Cartridges, E-Liquid etc. For parts, we offer a 180 day warranty.

The Replacement Part will be shipped free of charge, and you will not need to provide the damaged part/s. Just send an e-mail stating what part is defective, and your order info to: Info@UnlimitedECigs.com. Also, if for some reason Customs has seized and or halted your order, we will gladly re-ship free of charge or refund your order, minus duties and/or shipping charges incurred.

Return policy

Unlimited eCigs is committed to provide high quality electronic cigarette products at wholesale prices. Our # 1 priority is customer satisfaction and know that a happy customer is a good customer. We are committed to building a relationship with all our customers and will do our best to make sure you get high quality products at wholesale price, fast delivery, honesty, and the finest customer service.

That is why, if you are not satisfied for any reason, you can return any item within seven business after delivery for a full refund. This guarantee does not apply to custom orders, special orders or pieces have been modified to the requirements of each customer.

Shipping and handling charges tariffs are a commitment by the buyer, also any Customs duties that occur. When you return any item, please send an e-mail first and provide details of your order, why you are returning items and we will provide a return address. Once we receive and Inspect the package, you should expect your refund for the cost of product processed within 48 hours. Please use e-mail: Info@UnlimitedECigs.com for all general enquiries.